Mediation is an optional amicable way of solving conflicts with the help of a third professional party, the mediator, under the principles of neutrality, impartiality and confidentiality and under the consent of the parties.
The mediation process is based on the trust that the parties show to the mediator – someone who is able to facilitate their negotiations and to support them reaching mutual satisfying, efficient and durable solutions.
The mediation procedure is flexible and it can be applied in any stage of the conflict, whether this is or not the object of a trial.
Mediation gives the parties the power to reach their own solutions and helps the parties maintain their relationships.
The principles that guarantee the success of mediation as an alternative method of solving conflicts are: the volunteer character of the procedure, the auto determination of the parties, the neutrality and impartiality of the mediator, the confidentiality of the mediation procedure.